Route Package Protection

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Shipping:

At Hurley Bikes, we believe that the joy of cycling should be accessible to everyone, everywhere. That's why we are thrilled to offer free shipping on all our products, no matter where you are in the United States. Simply choose your favorite bike, place your order, and leave the rest to us. We'll ensure your brand-new Hurley Bike is delivered straight to your doorstep, at absolutely no cost to you. Enjoy the freedom of the open road with Hurley Bikes - and free shipping on us!

Returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Eligibility Criteria:

1. Product is in new condition
2. Purchase was made within 30 days
3. Original packaging is included
4. Proof of purchase is submitted
5. Package is shipped within the United States

To start a return, you can contact us at support@joyridebike.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@joyridebike.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.